Shipping policy

Effective Date: 11/20/2025

Thank you for shopping with Olnna Store. We work hard to make sure your order arrives quickly, safely, and beautifully packaged. This shipping policy explains how and when your items will be delivered.

Processing Times

All orders are processed within 1–3 business days.

During peak seasons, restocking periods, or high-demand launches, processing may take an additional 1–2 days.

You will receive an email confirmation once your order has been shipped.

Shipping Times & Rates

Shipping times vary based on your location and selected shipping method.

United States

Rates are calculated at checkout based on weight, size, and location.

Shipping Confirmation & Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to reflect movement.

Incorrect Address Disclaimer

Please double-check your shipping address before placing your order.
If an incorrect address is provided:

·         You are responsible for any reshipping fees

·         Olnna Store is not liable for lost packages due to address errors

If you need help correcting an address, contact us ASAP at support@olnnastore.com

Lost, Stolen, or Damaged Packages

We work with trusted carriers, but issues can occur.

Lost or Stolen Packages

If tracking shows “Delivered,” but you cannot locate your package:

·         Check with neighbors, building staff, or around your property

·         Wait 24–48 hours (sometimes carriers scan early)

·         Contact the carrier directly for investigation

Olnna Store is not responsible for packages marked as delivered.

Damaged Packages

If your item arrives damaged:

·         Email us within 72 hours

·         Include photos of the item and packaging
We will work with you to resolve the issue.

Returns Due to Non-Delivery

If an order is returned to us because:

·         The address was incorrect

·         The package was unclaimed

·         Customs fees were unpaid

You may request:

·         Reshipment (additional shipping fee applies), or

·         Refund (minus shipping charges)

Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped.
Once shipped, cancellations are no longer possible.

Need Help?

We’re here for you every step of the way.
If you have any questions about shipping, contact us at

support@olnnastore.com