FAQs

Q#1: Do you ship to my country?

Answer: Yes. We proudly ship worldwide.

Q#2: Can I change or cancel my order?

Answer: Yes sure, you can change or cancel your order within 24 hours.

Q#3: My order has been dispatched, can I track it?

Answer: Once your order has been shipped, you’ll receive a tracking number via email.

Q#4: What methods of payment do you take?

Answer: We accept ALL major credit cards, PayPal, and Apple Pay etc.

Q#5: My package was delivered, but I didn’t receive it. Why?

Answer: If you do not receive your order in a couple days, please email us.

Q#6: Can I modify my order after I’ve placed it?

Answer: Contact us immediately if you are having this issue.

Q#7: Can I track my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order

Q#8: Do I need to pay for return shipping charge？

Yes. Customers need to pay the return shipping charge.

Q#9: Could I get the full refund if I return the order?

1.OlnnaStore is not responsible for lost, missing or damaged packages in return transit. We suggest you contact shipping company for a claim.

2.Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-OlnnaStore product and which didn't arrive at our address correctly.

3.The original shipping fee are non-refundable.