FAQs

Q#1: Do you ship to all the states?

Answer: Yes. We proudly ship in all states.

Q#2: Can I change or cancel my order?

Answer: Yes, sure, you can change or cancel your order within 24 hours.

Q#3: My order has been dispatched; can I track it?

Answer: Once your order has been shipped, you’ll receive a tracking number via email.

Q#4: What methods of payment do you take?

Answer: We accept ALL major credit cards, PayPal, Apple Pay etc.

Q#5: My package was delivered, but I didn’t receive it. Why?

Answer: If you do not receive your order in a couple of of days, please email us.

Q#6: Can I modify my order after I’ve placed it?

Answer: Contact us immediately if you experience this issue.

Q#7: Can I track my order?

Yes, you can. Once your order has been shipped, a tracking number will be sent to you along with your order confirmation, allowing you to track your order.

Q#8: Do I need to pay for the return shipping charge?

Yes. Customers need to pay the return shipping charge.

Q#9: Could I receive the full refund if I return the order?

1. OlnnaStore is not responsible for lost, missing, or damaged packages in return transit. We suggest you contact the shipping company for a claim.

2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of a non-online store product that didn't arrive at our address correctly.

3. The original shipping fee is nonrefundable.