Contact information

Effective Date: 11/20/2025

At Olnna Store, we are committed to providing warm, reliable, and timely customer support. This Contact Information Policy explains how you can reach us, how we handle inquiries, and what you can expect when communicating with our team.

How to Contact Us

You can reach Olnna Store’s support team through the following channels:

1. Email Support

For order questions, product support, returns, or general inquiries:
support@olnnastore.com

For privacy, data requests, or policy-related questions:
privacy@olnnastore.com

For legal or business inquiries:
legal@olnnastore.com

2. Contact Form (Website)

You may also reach us through the Contact Us form on our website.
All messages sent through the form are routed directly to our support inbox.

Response Time

We aim to respond to all inquiries within:

·         24–48 business hours for general support

·         72 hours for privacy or legal-related requests

During holidays, restocks, or high-volume periods, response times may be slightly longer.
We appreciate your patience.

Order Support

If contacting us about an order, please include:

·         Full name

·         Order number

·         Email used at checkout

·         Photos (if reporting a product or delivery issue)

This allows us to assist you faster and more efficiently.

3. Privacy & Data Requests

For requests involving:

·         Data deletion

·         Data access

·         Changes to your personal information

·         Privacy-related questions

Reach out to:
privacy@olnnastore.com

We may request verification to ensure the security of your information.

4. Return, Exchange & Refund Inquiries

For returns, exchanges, or refund questions:
support@olnnastore.com

Please review our Refund Policy before reaching out.

5. Fraud, Abuse, or Safety Concerns

If you believe:

·         There is fraudulent activity on your account

·         You received a suspicious email claiming to be from Olnna

·         A product poses a safety issue

Email us immediately at:
support@olnnastore.com

6. Professional & Respectful Communication

We strive to offer warm, respectful, and helpful support.
In return, we ask all customers to communicate respectfully with our team.
Abusive, threatening, or inappropriate behavior may result in limitations on support access.

7. Updates to This Policy

We may update this Contact Information Policy as needed.
The “Effective Date” at the top will always reflect the most recent version.

Thank You for Choosing Olnna

Your trust means everything to us.
If you ever need assistance, our team is always happy to help.